Returns and Exchanges

Return/Exchange Policy Privacy Policy

We are excited for your family to use your DoDots Family System and want you to be fully satisfied with your purchase.

Please make sure to view the videos BEFORE opening  and using your DoDots Family System, so you know how it works.

Once a Family System is opened and used, it cannot be returned.

RETURN/EXCHANGE POLICY

In the unlikely event that you are not satisfied with your purchase, you may return it within 30 days from date of purchase (as long as the Family System board and the parts and pieces are unused and in their original packaging) for a refund, excluding shipping and handling charges and a 10% restocking fee. You are responsible for shipping method, handling, and fees associated with returning the product to us. Original shipping & handling charges are non-refundable.  We are happy to refund your shipping costs upon return if you received an item that was damaged or defective. All refunds will be calculated using standard shipping rates regardless of the shipping method the customer has chosen for return.  Please fill out our RETURN/EXCHANGE FORM and include it along with a copy of your original invoice. We recommend adding delivery confirmation when sending your purchase back to us, as we cannot be responsible for packages lost in the mail.  Any delivery confirmation charges or added postal fees will not be refunded.

Returns On Defective Merchandise Or Incorrect Shipments

In the unusual event that you received a damaged or defective or an incorrect shipment, please fill out our RETURN/EXCHANGE FORM and we will contact you regarding the problem.  Your request must be sent to us within 60 days.  We proudly stand behind all of our products, and will be more than happy to replace your item if it is damaged or has a manufacturing defect.

Replacement Items

Replacement items will be processed and shipped upon receipt of merchandise to be exchanged. Refunds will be issued upon receipt and inspection of merchandise to be returned. Please allow 4-5 business days (upon our store receiving your package) for us to process your return.

If you need further assistance, please fill out the customer service form or call us at: (800) 928-6012.

 

MEMBERSHIP POLICY

ONE Premier Membership is granted per purchase and is non-transferable.  The initial membership may be transferred within the first two days of purchase if DoDots is purchased as a gift, but may not be transferred after that.

PRIVACY POLICY

Family DoDots is committed to protecting your privacy. This Statement of Privacy applies to Family DoDots website and governs data collection and usage at all Family DoDots sites and services; it does not apply to other online or offline sites, products or services. Please read the Family DoDots Statement of Privacy. Family DoDots is a general audience website, intended for users of all ages. Personal information of all users is collected, used and disclosed as described in this Statement of Privacy.

Collection of your Personal Information

As an E-commerce website, Family DoDots collects personal information, such as your e-mail address, name, home or work address or telephone number. Information collected by Family DoDots is used solely for the purpose of billing and shipping your online purchases. Family DoDots encourages you to review the privacy statements of websites you choose to link to from Family DoDots so that you can understand how those websites collect, use and share your information. We are not responsible for the privacy statements or other content on websites outside of the Family DoDots website.

Use of your Personal Information

Family DoDots and its operational service partners collect and use your personal information to process product orders and deliver the products requested. It is possible that Family DoDots may also use personal information to inform you of other products or services available. Family DoDots may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Family DoDots does not sell, rent or lease its customer lists to third parties.  Family DoDots may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you.  In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party.  We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services.  We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.

Family DoDots does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.  Family DoDots may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Family DoDots or the site; (b) protect and defend the rights or property of Family DoDots, including its website; or (c) act under exigent circumstances to protect the personal safety of users of Family DoDots or the public.

Personal information collected on this site may be stored and processed in the United States or any other country in which Family DoDots or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. Family DoDots abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data.

Control your Personal Information

Family DoDots offers its customers choices for the collection, use and sharing of personal information. You may notify us of your preferences by emailing email@familydodots.com. Please be sure to provide complete account information so we can identify you in our records. You may also stop the delivery of future promotional e-mail from Family DoDots by responding directly to any email you receive with a request to remove you from the mailing list

Security of your Personal Information

Family DoDots is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, which are located in controlled facilities.

Changes to this Statement

Family DoDots will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how Family DoDots will use your personal information, Family DoDots will prominently post such changes prior to implementing the change. Family DoDots encourages you to periodically review this Statement to be informed of how Family DoDots is protecting your information.

 

 

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